Lake-Sumter Community College
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Service Excellence Team (SET)

 
The Service Excellence Team has been tasked with leading a college wide effort to integrate LSCC's Service Excellence philosophy and standards into all areas of the College. The team is investigating ways to provide training and support to the College community and to continually identify service obstacles and recommend solutions.
 
The following individuals volunteered to serve on the inaugural team and to lead sub-teams to investigate ways to implement various aspects of the initiative:
Ms. Marion Kane, Director Learning and Development Center - Chair
Ms. Wendy Houdek Erskine, Assistant Director Learning Center - Communication & Awareness
Ms. Ommy Pearson, Assistant Director Career Development Program - Communication & Awareness
Mr. Tim Kane, Executive Director Human Resources – Orientation & Training
Ms. Carolyn Scott, Senior Manager Campus Services South Lake – Recruitment
Ms. Claire Brady, Director Student Development – Recognition
Mr. John Froman, Controller – Management Accountability
Dr. Kristy Lisle, Executive Director Planning Institutional Effectiveness - Continuous Improvement
Ms. Denise English, Director Library Services – Continuous Improvement
 

 SET Minutes

 
TypeUse SHIFT+ENTER to open the menu (new window).
  
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SET Minutes 2011-06-07.docx
  
11/3/2011 7:50 PMNo presence informationEnglish, Denise
SET Minutes 2011-07-13.docx
  
11/3/2011 7:49 PMNo presence informationEnglish, Denise
SET Minutes 2011-08-11.docx
  
11/3/2011 7:49 PMNo presence informationEnglish, Denise
SET Minutes 2011-09-11.docx
  
11/3/2011 7:48 PMNo presence informationEnglish, Denise
SET Minutes 2011-10-21.docx
  
12/1/2011 7:35 PMNo presence informationEnglish, Denise
SET Minutes 2011-10-7.docx
  
11/3/2011 7:48 PMNo presence informationEnglish, Denise
SET Minutes 2011-11-4.docx
  
12/1/2011 7:35 PMNo presence informationEnglish, Denise
SET Minutes 2011-12-16.docx
  
2/14/2012 3:45 PMNo presence informationEnglish, Denise
SET Minutes 2012-1-26.docx
  
2/20/2012 11:06 AMNo presence informationEnglish, Denise
SET Minutes 2012-3-30.docx
  
5/4/2012 4:47 PMNo presence informationEnglish, Denise
SET Training Session 2011-05-10.docx
  
11/3/2011 7:49 PMNo presence informationEnglish, Denise