Service Excellence Recognition
“Appreciation is a fundamental human need. Employees respond to appreciation expressed through recognition of their good work because it confirms their work is valued. When employees and their work are valued, their satisfaction and productivity rises, and they are motivated to maintain or improve their good work. Praise and recognition are essential to an outstanding workplace. People want to be respected and valued for their contribution. Everyone feels the need to be recognized as an individual or member of a group and to feel a sense of achievement for work well done or even for a valiant effort. Everyone wants a ‘pat on the back’ to make them feel good.
There are two aspects to employee recognition. The first aspect is to actually see, identify or realize an opportunity to praise someone. If you are not in a receptive frame of mind you can easily pass over many such opportunities. This happens all too frequently. The other aspect of employee recognition is, of course, the physical act of doing something to acknowledge and praise people for their good work.”
Why employee recognition is so important, by Kim Harrison
http://www.cuttingedgepr.com/articles/emprecog_so_important.asp
The Recognition Team Charge
- Recognize strong performers as you see service excellence behaviors occur
- Relate recognition to use of the service philosophy and standards
- Provide recognition for both individuals and groups (manager to employee, employee to employee, organization to employee)
Team Updates
Recognition Newsletters
Recognition Resources